epa10636500 BT Tower in London, Britain, 18 May 2023. Telecoms company BT, formerly British Telecom, has announced plans to cut 55,000 jobs to reduce its global workforce by 2030. In a move that will reduce its workforce more than 40 per cent, BT is planning to replace 10,000 customer services staff with the artificial intelligence (AI) technologies. EPA/TOLGA AKMEN
