IHG Alpensia Resort teams up with H2O Hospitality to go digital

Alpensia Resort has chosen H2O Hospitality for digital transformation across the entire service operation from check-in/out to concierge.

The Korean hotel management platform operator recently announced an agreement with the resort located in Pyeongchang, Gangwon Province to digitalize overall operation systems and provide better guest services.

Under the contract, H2O will improve Alpensia Resort’s operational efficiency and guest service quality through its own digital solutions starting December.

Alpensia Resort will adopt smart check-in services and integrate management of booking information from both online and offline channels based on H2O’s proprietary digital solutions.

Alpensia Resort runs accommodation facilities with 871 rooms under an agreement with the IHG Brand, a global hotel group.

With the smart check-in system, guests can enter check-in information on the web without visiting the front desk, and directly complete check-in and check-out through a link to be sent via a text message and other means.

H2O currently manages 40,000 rooms and helps major global hotel chains in digital transformation through its own platform. In March, H2O became the first in Asia to connect its accommodation and leisure digital transformation operation system to the world’s top-ranking Oracle OPERA Property Management System (PMS).

The connection to OPERA, which enjoys the highest global PMS market share, has enabled the smooth adoption of H2O Hospitality services by large hotels and resorts, according to the company’s CEO John Lee.

In recognition of its technology, H2O was named as Forbes Asia 100 to Watch in 2021 and Asia’s first validated integration to OPERA.

H2O has attracted $45 million from multiple investors, including Kakao Investment, KDB Bank, and Samsung Venture Investment at home.

By Minu Kim